Refund Policy

We want you to love your purchase! If you’re not satisfied, here’s how returns work at West&Loom:

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Eligibility:

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• Items must be returned within 14 days of delivery.

• Items must be unused, unwashed, and in original condition.

• Customized or personalized items are non-refundable unless damaged or defective.

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How to Return:

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1. Contact us at support@westandloom.com with your order number and reason for return.

2. We will provide return instructions and return address.

3. Ship the item back using a trackable service. Return shipping costs are the buyer’s responsibility (unless item is defective).

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Refunds:

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Once we receive and inspect the returned item, refunds will be issued to your original payment method within 7 business days. Shipping costs are non-refundable.