Privacy Policy
Welcome to West&Loom ("we", "us", or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our website www.westandloom.com ("Site").
1. Information We Collect
When you visit our Site or make a purchase, we may collect the following types of personal information:
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Contact information (such as your name, email address, shipping address, and phone number)
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Payment information (processed securely through third-party payment providers)
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Order details (products purchased, order total, order date)
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Device and usage data (IP address, browser type, browsing behavior via cookies and analytics tools)
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you about your orders, shipping, and customer support
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Improve our website and services
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Send you marketing communications, if you have opted in
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Prevent fraud and comply with legal obligations
3. Sharing Your Information
We only share your information with trusted third parties who help us operate our business, such as:
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Payment processors (e.g., Stripe, PayPal)
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Shipping and delivery partners
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Website analytics providers (e.g., Google Analytics)
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Email marketing platforms (e.g., Mailchimp, Klaviyo – if used)
We never sell or rent your personal data to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These help us understand website traffic and user behavior. You can choose to disable cookies through your browser settings.
5. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict how we use your data
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Withdraw consent at any time
To exercise these rights, please contact us at info@westandloom.com.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Effective Date."
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us at:
West&Loom LLC
Email: info@westandloom.com
Website: www.westandloom.com